Sorbus Vietnam Co., Ltd respects users’ concerns about privacy. Therefore, in this Privacy Policy, we describe the types of personal information we collect, how we may use it, how we protect personal information, how long we keep that information, and how individuals can contact us about our privacy practices and exercise their rights.

Data collecting

Through your use of the Services, you may provide personal information to us in a variety of ways The types of personal information I obtain include:

  • Contact information (such as name, email address, shipping address and directions, postal code, phone number, and personal ID);
  • Login information to create an account on the Service (such as email address and password);
  • Information contained on a user’s public social media profile, to the extent that the user decides to create an account on the Service using their social media account;
  • User-generated content related to product reviews, comments, questions, and answers;
  • Payment information, such as name, billing address, account number, and payment card details (including card number, expiration date, and security code) for payments processed by us. To the extent any payment is processed by any other third party (such as PayPal or Apple Pay), those parties’ privacy policies govern such information;
  • Bank account and tax information related to any company programs that may provide payments to customers (such as the Rewards program);
  • Order history, including information about products purchased or viewed on the Service;
  • Details you provide through contests, promotions and surveys;
  • Other personal information contained in content you submit on the Service, such as through the ‘Contact Us’ feature or other customer support tools;
  • Country/region and language preferences based on mobile and/or IP settings;
  • The IP address, device, operating system, and browser information we detect.
  • You are not required to provide this information, but if you choose not to do so, we may not be able to provide you with certain Services and related features.

How we use the information we obtain

We will use the information we obtain through the Service as necessary to fulfill our contractual obligations to provide the user with the products and services requested by the user and to deliver the ordered products. placed (including but not limited to shipping and clearance through the relevant third-party service providers).

We will also use information we obtain through the Service if we have a legitimate interest to do so, including to support the following functions and activities:

  • Set up and manage your account;
  • Communicate with you about your account or transactions and send you information about features and improvements, notifying you of changes to our policies;
  • Handle complaints regarding our products and services and notify you of the status of your order;
  • Manage our Rewards and Loyalty programs;
  • Post your product reviews and manage our Reviews program;
  • Improve and customize your experience with the Service, including providing recommendations based on your interests;
  • Identifies and authenticates you so that you may use the Services;
  • Market our products to you and provide you with promotions, including special offers, coupons, discounts and the chance to win contests;
  • Communicate with you about and manage your entry into contests, sweepstakes or surveys;
  • Respond to your requests and inquiries and provide customer support, such as through our chatbots or other customer support tools;
  • Operate, evaluate and improve our business (including developing new services;
  • Analyze our User Base and Services; Perform data analysis and market research; Perform accounting, auditing and other internal functions;
  • Comply with and enforce applicable legal requirements, relevant industry standards and our policies, including our Privacy Policy and Terms of Use, Rewards Program Terms of Use;

In addition, we will use your contact information to send you Health Newsletters, Emails, SMS, push notifications and in-app notifications about products, services, discounts, and special offers our special if you sign up for notifications.

We may also use your email address to display advertisements for our products, services, discounts, and special offers through Facebook and Google pages or networks.

To the extent permitted by applicable law, you may object at any time to the use of your email address for advertising purposes as specified in the Rights and Choices section below.

We may combine information we obtain about you through our websites with the information obtained through our applications for the purposes described above. We may also use the information we obtain in other ways for which we provide specific notice at the time of collection or in other ways with your consent.

Automatic data collection

When you use our Services or open our emails, we may obtain certain information by automated means Information we obtain in this way may include your IP address, domain name, identifiers associated with your device, device type and characteristics and operating system, web browser characteristics, your language preferences, clickstream data, your interactions with our Services (such as the websites you visit, the links you click and the features you use), pages led or referred you to our Service, the date and time of our Service access, and other information about your use of our Service.

We may also receive the geolocation of your device and other information related to your location through GPS, Bluetooth, WiFi, and other technologies for the certain purposes listed above. , such as to provide you with our Services. Your device may provide you with notifications when the Services attempt to collect your exact geolocation.

We and our third-party service providers may use email beacons to help us track response rates, determine when our emails are accessed or forwarded, and for other purposes listed above.

Use of cookies

A ‘cookie’ is a text file that websites send to a visitor’s computer or other Internet-connected devices to uniquely identify a visitor’s browser or to store information or settings in the browser.

Cookies can be set directly by the website the user is visiting (‘first party cookie’) or by a domain other than the website the user is visiting (‘third party cookie’). ‘Flash cookies’, also known as locally shared objects, function like web cookies to personalize user experience on websites using Adobe Flash Player. ‘Web beacons’, also known as Internet tags, pixel tags, or clear GIFs, associate web pages with web servers and their cookies and may be used to transmit information collected through cookies back to the web server again.

We and our third-party service providers may use email beacons to help us track response rates, determine when our emails are accessed or forwarded, and for other purposes listed above.

Information Sharing

We do not disclose personal information we obtain about you, except as described in this Privacy Policy. We will share your personal information with (1) our subsidiaries and affiliates and (2) third-party service providers that perform services on our behalf (such as website hosting, payment processing and authorization, order fulfillment, shipping, customs clearance, marketing, data analytics, customer support, and fraud prevention) for the purposes specified described in this Privacy Policy.

We do not permit our service providers to use or disclose information unless necessary to perform services on our behalf or to comply with legal requirements.

We may also disclose information about you:

  • If the law or legal process requires us to do so (such as a court order or subpoena);
  • Respond to requests from government agencies, such as law enforcement;
  • To establish, exercise or defend our legal rights;
  • In connection with an investigation of suspected or actual illegal activity;
  • If we sell or transfer all or part of our business or assets (including in the event of a reorganization, dissolution, or liquidation).

Other Online Services and Third Party Features

Our Services may provide links to other online services and websites for your convenience and information and may include third-party features such as apps, tools, and services. tools, widgets, and plug-ins (e.g. Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter, YouTube, and Shopify).

These third-party services, websites, and features may operate independently of ours. The privacy practices of these third parties, including details of what information they may collect about you, are subject to these parties’ privacy statements, which we strongly recommend you consider. To the extent any linked online service or third-party feature is not owned or controlled by us, the Company is not responsible for these third-party information practices.

How we protect your personal information

We maintain administrative, technical, and physical safeguards designed to protect the personal information we obtain through the Service against destruction, loss, alteration, access, accidental, illegal, or unauthorized disclosure or use.

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